Can't Access Account

iMenuPro accounts are set up with an email address and password. As noted in our signup terms, it is your sole responsibility to maintain the confidentiality of your password and account.

If you authorized a former employee/business-partner/associate/friend etc. to set up an account for you or your business on your behalf using your credit card, but didn't ask them for the account credentials (email and password) or they used their own personal email, then it's not possible for you to access the account if they presently won't, or are unable to, provide you with that information.

If they will provide you with that information, or are willing to log in themselves and change the email to your email, then you can access the account. Here's how:

1 If they change the email to your email address, go to the iMenuPro Login page (https://imenupro.com/login). Once there click Forgot your password. That will take you to a page where you can enter your email address and click Reset my password. Once that's done you'll receive an email with a link where you can securely change your password. After you've changed your password, you can log in using your new password and your email address.

OR

2 If they provide you with the log in credentials, log in to the account and then go to Your Account at the top-right and change the email and password to your own ensuring that only you will have further access to the account.

Why can't you just give me the password when it's my credit card?

We cannot retrieve passwords or credit cards for any account.

All passwords on our servers are encrypted for security so even we (the creators) can't decipher them. Additionally, we don't know who you are if your email is not associated with the account. These security measures are in place to protect users from someone else maliciously posing as them in an attempt to gain access to an account that they are not associated with.

Also, as noted in our signup terms, no one at SoftCafe can see your credit card information. We use the secure Stripe payment service. Stripe encrypts your credit card information in their database and is PCI compliant providing the best security. Stripe provides us with the last 4 digits of credit cards only so the account user can identify which card they are using within our service.

As a last resort, if the credit card used on the account is yours and is being charged without your further consent, and the account is not set up with your email address for whatever reason, you can contact your credit card provider and ask them to stop automatic payments to iMenuPro. Once the card fails on our end due to payment refusal, the account subscription will be automatically canceled and you will incur no further charges.