Can't Log In

Why can't I log in?

The most common cause of log in failure is entering an incorrect email address or password. The password is case sensitive so make sure you've entered them both correctly. If you forgot your password, see the next question below on how to reset it.

Other log in issues can arise from a) not being connected to the internet b) using an outdated browser (you must use a recent version of Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari).

You can usually install the latest version of your favorite browser from the browser's web site.